Gaming on sg88 should always be enjoyable. We've built real tools, real support, and real boundaries to make sure it stays that way for every Filipino player.
sg88 is the Philippines' trusted PAGCOR-licensed online casino — and with that trust comes a serious responsibility. Responsible gaming isn't a checkbox for us; it's a core part of how sg88 was built and how it operates every single day.
The vast majority of players who enjoy sg88 — whether they're spinning slots, sitting at a live baccarat table in Manila, or playing bingo from Cebu — do so purely for fun, within their means and their time. That's exactly how it should be. But sg88 also knows that for some people, gambling can stop being fun. When that happens, we want to be the first line of support, not the last.
This page is here for every sg88 player — whether you're feeling completely in control and just want to understand the tools available, or whether you're recognising something in your gaming behaviour that you're not comfortable with. Either way, you're in the right place.
sg88 operates under the PAGCOR Responsible Gaming Framework for Online Gaming, which requires us to maintain and actively promote the tools, policies, and player protections described on this page. These are not optional extras — they are built into every sg88 account by default.
Six pillars that define how sg88 protects Filipino players and promotes safe, enjoyable gaming for everyone on the Platform.
Every sg88 account requires mandatory KYC identity verification confirming players are 21 or older before withdrawals are processed. Under-age registrations are blocked, closed, and reported in line with PAGCOR requirements.
Any sg88 player can voluntarily exclude themselves from the Platform for a defined period — from 30 days to permanent exclusion. Self-exclusion requests are processed promptly, irrevocable for the selected duration, and respected across all sg88 games and promotions.
Every sg88 account includes built-in tools to set daily, weekly, or monthly deposit limits and loss limits. Once set, limits cannot be increased for a mandatory cooling-off period — so you're always in control of how much you commit to gaming.
sg88 provides session duration reminders and automatic logout tools so players can set time boundaries on their gaming sessions. It's easy to lose track of time mid-session — these tools help Filipino players stay aware and in control.
Players can take a temporary break from sg88 — 24 hours, 48 hours, 7 days, 30 days, or longer — without committing to permanent self-exclusion. During a cooling-off period, login is disabled and no promotional communications are sent.
Every sg88 player can view their full gaming history — deposits, withdrawals, wins, losses, and time played — from their account dashboard. Transparency about your own activity is one of the most powerful responsible gaming tools available.
All of these tools are accessible from your sg88 account settings. You don't need to contact support to activate any of them — they're available to you 24/7.
Set a maximum amount you can deposit per day, week, or month. Reducing your limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period — so you can't impulse-raise it mid-session.
Set a maximum amount you're comfortable losing per day, week, or month. When your net loss reaches the limit, sg88 will temporarily restrict further play for that period. This is one of the most effective tools for keeping gaming within your personal budget.
Set a notification to appear after a defined gaming session duration — 30 minutes, 1 hour, 2 hours, or longer. The reminder appears on screen to make you aware of how long you've been playing, so you can make a conscious choice about whether to continue.
Take a break for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your sg88 account login is suspended. All active bonus balances are paused. No promotional emails or notifications will be sent to you while the break is active.
A self-exclusion permanently closes your sg88 account for the period you choose — 6 months, 1 year, 5 years, or permanently. You cannot re-register during the exclusion period. To request self-exclusion, contact sg88 Support at [email protected] marked "Self-Exclusion Request."
Access a full record of your deposits, withdrawals, game sessions, win/loss totals, and time played — available in your sg88 account dashboard at any time. Regularly reviewing this helps you stay honest with yourself about your gaming activity and patterns.
Problem gambling can develop gradually — many players don't realise it's happening until it's already affecting their daily life and finances. Recognising these signs in yourself or someone you know is the first step.
Chasing losses. Depositing more money specifically to try and win back money you've already lost — and repeating this cycle.
Gambling with money you can't afford. Using rent money, utility bills, or money meant for food or your family on gaming deposits.
Hiding your gambling. Keeping your gaming activity secret from your partner, family, or close friends because you're afraid of their reaction.
Inability to stop. Finding it very difficult to stop playing even when you've decided to, or feeling restless and irritable when you're not playing.
Borrowing money for gaming. Borrowing from friends, family, or informal lenders specifically to fund gambling activity.
Gambling affecting work or relationships. Missing work, neglecting family responsibilities, or experiencing conflict with others because of the time or money spent on gaming.
Most Filipino players on sg88 enjoy gaming as entertainment without any problems. These are the habits that keep gaming fun and sustainable over the long term.
Set a budget before you play. Decide how much you're comfortable spending for entertainment — and treat it the same as you would a cinema ticket or dinner out.
Never chase your losses. Accept that losses are part of the game. Log out, take a break, and come back with a fresh mindset — not with the intention to recover losses.
Balance gaming with other activities. Gaming is one hobby among many. Make sure your social life, family time, exercise, and work aren't being displaced by gaming sessions.
Use your sg88 account tools. Set deposit limits and session reminders proactively — not only when there's already a problem. These tools work best when used as prevention.
Never play under the influence. Alcohol or substance impairment leads to poor decision-making with real money. Save gaming for when you're clear-headed.
Take breaks and track your time. Use sg88's session reminder feature. Long, uninterrupted gaming sessions increase risk. Short, deliberate sessions are healthier for everyone.
This is not a diagnostic tool — it's a moment of personal reflection. If you answer "yes" to several of these questions, we strongly encourage you to use sg88's support tools or reach out to our team.
Have you ever spent more money on gaming than you originally planned to?
Have you ever deposited money specifically to try to win back previous losses?
Have you ever hidden your gaming activity from family members or close friends?
Has gaming ever caused arguments or tension with your partner, parents, or children?
Have you ever borrowed money — from anyone — specifically to fund gaming?
Have you ever felt unable to stop gaming even when you told yourself you would?
Has gaming ever negatively affected your work, studies, or other responsibilities?
Do you feel anxious, irritable, or unhappy when you can't access gaming?
Have you ever gambled to cope with stress, loneliness, depression, or difficult emotions?
💡 If you answered yes to two or more questions, please consider using sg88's deposit limits, cooling-off period, or self-exclusion tools — or reach out to sg88 Support at [email protected]. There's no shame in asking for help.
Self-exclusion is one of the most powerful tools available to Filipino players who feel their gaming is getting out of control. Here's exactly how it works on sg88.
Send an email to [email protected] with the subject line "Self-Exclusion Request." Include your registered email address and the exclusion duration you want — 6 months, 1 year, 5 years, or permanent. You can also request self-exclusion via live chat after logging in.
sg88 will confirm your identity to ensure the request is made by the account holder. This step protects players from third parties attempting to close accounts without authorisation.
Once verified, your sg88 account is closed immediately. Login is disabled. All pending bonus offers and promotional emails are cancelled. Your real-money balance will be returned to your verified payment method within the standard processing window.
For the duration of your chosen exclusion, sg88 will reject any attempt to re-register under the same identity. Self-exclusion is irrevocable for the selected duration — you cannot reverse it early by contacting support. This is by design: the commitment is meant to be firm.
For time-limited exclusions (e.g., 6 months, 1 year), players may re-register after the exclusion period expires. sg88 will carry out fresh KYC verification and will offer responsible gaming tools prominently at the point of re-registration. For permanent self-exclusions, re-registration is not available.
sg88 operates under the PAGCOR Responsible Gaming Framework. These are the official and trusted resources for Filipino players seeking help with gambling-related concerns.
The Philippine Amusement and Gaming Corporation oversees all licensed gambling in the Philippines and operates the national Responsible Gaming Framework. Players may escalate unresolved complaints to PAGCOR directly.
Regulatorsg88 has a dedicated responsible gaming team available via [email protected]. Mark your email "Responsible Gaming" for priority handling. Support hours are 8:00 AM–11:00 PM PST, daily. All requests are treated with full confidentiality.
Direct SupportGambling disorder is a recognised condition under the Diagnostic and Statistical Manual (DSM-5). It is treatable. Filipino players who recognise problematic behaviour are encouraged to seek professional counselling and to use sg88's self-exclusion tools immediately.
AwarenessIf a family member's gambling is affecting your home in Manila, Cebu, Davao, or anywhere in the Philippines, you can contact sg88 Support to discuss options. sg88 can assist with account closures and limit-setting where account access can be verified.
Family Helpsg88 is built for Filipino players who want great gaming — and the tools to keep it that way. PAGCOR licensed. 21+ only. Play responsibly, always.